BUENOS AIRES APARTMENT RENTAL – FREQUENTLY ASKED QUESTIONS

• Are the prices per person or per apartment?

Prices shown are per apartment and per night. The rate doesn’t vary depending on the number of persons but each apartment has a maximum occupancy and it needs to be respected.

• Are the apartments centrally located?

Yes, our apartments are centrally located, 10 blocks away from Buenos Aires downtown and next to San Telmo. For more information on the apartment neighborhood please visit Monserrat Neighborhood. We also have an apartment located in Palermo, a trendy neighborhood of Buenos Aires.

• Are bed linen and towels provided in the apartment?

Bed linen (2 per bed) and towels (2 per person) are provided in all of our apartments at no extra charge, but they will not be changed or cleaned during your stay.

• Are there any taxes?

No. All taxes are already included in the price.

• How much do I need to pay to book an apartment?

To make a reservation, you need to pay 20% of the total rent. Reservations are non-refundable if you decide not to rent the apartment. Please visit Apartment Reservation for more info.

• What payment methods do you accept for reservations?

We accept Paypal (you should add 4% for transaction costs), Western Union, credit cards through Paypal or cash in Buenos Aires.

• How and when do I pay the rest of the money?

The remaining balance is payable on arrival in cash and in dollars.

• Do I need to pay a deposit once I arrive?

On arrival you will also be asked to pay a security deposit which will be returned on your departure day provided that everything is in the same condition as when you arrived.
For rentals shorter than one month: 1 week rental cost will be requested as a deposit.
For one month rentals: 2 weeks rental cost will be requested as a deposit.
For rentals longer than one month: 1 month rental cost will be requested as a deposit.
We require a deposit of US$100 if you will be using the cell phone. This will also be refunded when you leave provided it hasn’t been damaged or lost.

• How much does it cost to use the phone on the apartment?

When you rent one of our Buenos Aires Apartments, a cell phone will be available for you.
Incoming calls are free. You will need to buy a card to make phone calls. A security deposit is required.
Please note that the use of the cell phone is optional and you need to tell us one week in advance that you will be needing the cell phone.

• Is there an extra charge for cleaning?

There is no extra charge. Buenos-Aires-Apartment.com provides cleaning service once a week for those staying a minimum of two weeks.
Cleaning does not include: washing dishes, changing the bed sheets, making the bed, ironing…
Please maintain a well-kept flat in order to allow the maid to complete her tasks within the time limit.

• Where will we get the keys?

The keys are given when you arrive to the apartment, upon signature of your rental contract and after paying the rental. You will be met there at a time specified by you, subject to our check-in policy.

• What time can we arrive / depart?

Arrivals should normally be between 1 pm and 8pm, and departures should be before 11am. If, for any reason, you need to arrive earlier or leave later than this time, let us know and we will try to arrange it for you.

• Who will meet us at the apartment?

One of us will meet you in the apartment. You will be given a complete tour of the apartment and a detailed “Guide to Buenos Aires”.

• Are there extra charges for internet, electricity, etc?

There are no extra charges. You may only need to pay for the phone calls you make.

• Do you charge any commission fee?

We don’t charge any commission fee for our apartments.

• What will happen when I arrive?

Buenos Aires”. Your remaining balance will be due and must be IN CASH and in US dollars. We will also collect a security deposit. A passport or national ID must be presented at the check-in. The rental agreement and a copy of the inventory will be signed when you arrive.

• What is the minimum stay?

We require a minimum stay of one week.

• What is your cancellation policy?

When booking the apartment you pay a 20% of the total rent, this deposit is non-refundable if you decide not to rent the apartment. When you arrive to the apartment, you will be requested to pay the remaining 80% which, once paid, is also, non-refundable. You may also arrange to pay this prior to your arrival if you prefer.

• What should I do if I have a problem or a question regarding Buenos Aires?

We are available 24 hours a day for anything you need! You will be given our cell phone number (or the number of the apartment’s owner and you can contact us if you have any question or problem.

• Is the subway near the apartment?

Yes, the subway is within 4 blocks. You also have plenty of buses stops just meters away.

• How far is the apartment from the airport?

Apartment 1 and 2: The apartment is around 30 minutes from Ezeiza International Airport or around 45 minutes during rush hours.
Apartment 3: The apartment is around 60 minutes from Ezeiza International Airport.