Making a reservation

Cancellations

Security Deposit

Damage Liability

Payment

Check In and Check Out

Arrivals

During your stay

Telephone Usage

Cleaning

Occupants

Pets

Smoking

Making a Reservation
A Reservation Deposit (20% of the total rent) is required at the time of making a reservation, this initial payment will be put towards your accommodation total.  You need to email us, fill in a reservation form or call us to check if the apartment you are willing to rent is available. The reservation deposit may be paid through Paypal (4% transaction fee applies). US check, cash in Buenos Aires or Western Union.

Reservations cannot be moved. For example: If you arrive at the apartment after the original check in date it was booked for, you must pay the rent from the initial arrival date booked. If you decide to leave the apartment before the original check out date it was booked for, there will be no refunds.

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Cancellations

Reservations are non-refundable if you cancel or change the dates of the rental. Please verify the dates before booking an apartment.

If, due to circumstances beyond our control, we cannot provide the apartment booked, we shall make all reasonable efforts to offer a suitable alternative or refund any sum paid.

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Security Deposit

The refundable security deposit requested depends on the length of your stay:

For rentals shorter than one month: 1 week rental cost will be requested as a deposit.

For one month rentals: 2 weeks rental cost will be requested as a deposit.

For rentals longer than one month: 1 month rental cost will be requested as a deposit.

The security deposit will be refunded on your departure day provided that everything is in the same condition as when you arrived.  If anything is damaged or missing, you agree to pay the cost to repair or replace it.  If the cost is more than the security deposit, you agree to cover the remaining balance due. 

We require a deposit of US$100 if you will be using the cell phone. This will also be refunded when you leave provided it hasn't been damaged or lost.

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Damage Liability
It is expected that the apartments are left in a clean and tidy order. You are responsible for any damage to the apartment and its contents during your stay which has occurred due to negligence or omission. Any damage must be reported to us without delay.

Guests are advised that we will not be responsible for any loss or damage to your goods or personal belongings kept at the accommodation.

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Payment

During the apartment booking process, a reservation deposit (20% of the total rent) will be paid. The remaining balance (80%) will be paid, in cash, and in US dollars, once you get to the apartment.

Payments for accommodation are non-refundable. If you decide to shorten the length or of your stay, previously made payments will not be refunded.

There is no additional charge. We do not charge any administrative or processing fee. The rental rate includes High Speed Internet, maid service once a week and all utilities. Please see our telephone usage section for information on telephone calls charges.

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Check In and Check Out
Check In: 1 PM - 8 PM. Check out: before 11 AM.  If, for any reason, you need to arrive earlier or leave later than this time, let us know and we will try to arrange it for you. 

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Arrivals
Upon arrival, we will meet you at the apartment with your keys and you will be given a complete tour of the apartment and a detailed "Guide to Buenos Aires". Your remaining balance will be due and must be IN CASH  and in US dollars.  We will also collect a security deposit. A passport or national ID must be presented at the check in. The rental agreement and a copy of the inventory will be signed when you arrive.

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During your stay

You will be given our contact information or the apartment's owner contact info and you may contact us if you have any question or problem. If there is any damage done to the accommodation or to the equipment in it, please contact us immediately. Guests must respect the buildings’ rules in relation to noises and other associated circumstances.

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Telephone Usage

When you rent one of our Buenos Aires Apartments, a cell phone or a "control" telephone line will be available for you. 

Cell Phone: Incoming calls are free. You will need to buy a card to make phone calls. A security deposit is required.

Control line: Incoming calls are free. This is a prepaid telephone line so you may have some credit to make phone calls. You will need to buy a card to make phone calls once the credit is used or if there is no credit to make phone calls. in order to make an international call or call to a cell phone, you should purchase a card.

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Cleaning
Buenos-Aires-Apartment.com  provides cleaning service once a week.
If, during your stay, you require more frequent cleaning, we can provide an additional cleaning service at a cost of 7US$/hour. Cleaning does not include: washing dishes, changing the bed sheets, making the bed, ironing...
Please maintain a well-kept flat in order to allow the maid to complete her tasks within the time limit.

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Occupants
Only persons notified to us prior to arrival may occupy the apartment. The number of persons permitted to occupy the apartment must not be exceeded. In the case of infringement of this condition, we reserve the right to demand your immediate departure from the apartment and the termination of the contract, without any compensation or refund.

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Pets
Pets are not allowed in any of our apartments.

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Smoking

Our apartments are non-smoking.

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Please visit our FAQ section for more information or contact us if you have any question.